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Returns/Refunds are not taken. All sales are final once prepared for shipping. Cancellations within 24 hours will be accepted upon approval as long has the order has not been prepared for shipping. There will be a 15% restocking fee for all approved cancellations.

If there is an issue with a damaged item through the fault of our own please contact me and I am happy to help in resolving the issue. 

There are no refunds or returns on custom orders of any kind. If you are not satisfied with your purchase please do not hesitate to contact me directly by email at mendbyrubygrace@gmail.com or fill out the contact form on this site,  I am happy to discuss. 

All policies are subject to change and you agree to them by purchasing from my website.